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Shipping & Returns

Shipping Policy Summary

Floor Mechanics offers FREE ground shipping on orders over $75 to most locations in the contiguous United States. Some exceptions for heavy or oversized items may apply.

  • Our standard FREE ground shipping typically delivers to most continental U.S. destinations within 1–2 business days after shipment.
  • Freight / Palletized Shipments: Some large or heavy products may ship palletized by LTL freight. When FREE freight shipping is offered, it includes delivery to an eligible commercial business location or pickup at the carrier's local freight terminal. Residential delivery, liftgate service, limited-access delivery, inside delivery, and other special freight services are NOT included in FREE freight shipping and may require additional charges.
  • Shipping cutoff times vary, but we make every attempt to ship the same day if you order before noon Pacific Time on a standard weekday (Monday–Friday, excluding holidays). Same-day shipping does not mean same-day delivery.
  • Express shipping, shipping protection, and signature delivery are available for an additional cost. Shipping protection provides full coverage if your package is damaged or lost in transit. Without it, we can only replace items up to the amount FedEx reimburses us, which may not cover the full value of your order. The protection plan ensures you're fully covered. Shipping protection does NOT cover packages that are stolen after they have been delivered.
  • Our team makes every effort to notify you of shipping delays related to product availability; however, we may not always be able to reach you before the shipping cutoff for the day.
  • Products on your order may originate from multiple warehouses and may not be delivered together or on the same day.
  • Shipping to Hawaii and Alaska may take longer and shipping is NOT free. Many items will still arrive within 2 days but can take up to 7 days.
  • International Shipping: International shipping is not free. For some international locations, including Canada, we have a special section of products for which shipping can be calculated directly on our website. If you need a product that is not available in this section, please contact us.

For additional shipping details, including freight delivery requirements and possible additional freight services or charges, please review our full Shipping Policy below. 

Return Policy Summary

  • Return Approval: All returns require prior approval. Email Sales@FloorMechanics.com or call 1.800.372.5090 to request return authorization.
  • Return authorization for eligible new, unopened items must be requested within 30 days of delivery.
  • Customers are responsible for return shipping costs unless the return is the result of an error by Floor Mechanics.
  • Non-refundable costs: Original shipping costs are non-refundable. If your order received FREE or promotional shipping, the actual outbound shipping cost incurred by Floor Mechanics to ship the order to you will be deducted from your refund.
  • Expedited shipping, freight services, residential delivery, liftgate service, signature service, shipping insurance, and other additional shipping or delivery charges are non-refundable.
  • Refunds are issued only after returned merchandise has been received, inspected, and determined to be complete, undamaged, and sellable as new.
  • Opened, used, damaged, incomplete, discounted, and special-order products may not be eligible for return.
  • Special-order items cannot be returned.
  • Return items should be insured as damaged items received will not be eligible for refunds. 

For complete requirements, exclusions, and refund information, please review the full Return Policy below.

Shipping Policy

Standard Ground Shipping is FREE for orders of $75.00 or more before tax delivered to most destinations in the contiguous United States. Shipments to Alaska and Hawaii will be charged for shipping. Orders under $75.00 before tax are subject to a flat shipping rate. Shipping insurance, signature delivery, and other optional delivery services may be purchased for an additional fee.

Our standard FREE shipping option typically delivers to most destinations in the contiguous United States within 1–2 business days after shipment. Check the ground shipping option under the delivery choices at checkout for an estimated delivery date. Delivery estimates may vary depending on product availability, the time the order is placed, and when the package is actually shipped.

Freight and Palletized Shipments

Some large, heavy, or oversized products may ship palletized via LTL freight rather than standard parcel service.

When an order qualifies for FREE freight shipping, this includes delivery to an eligible commercial business location or pickup at the carrier's local freight terminal.

Residential delivery, liftgate service, inside delivery, limited-access delivery, redelivery, storage, and other special freight services are not included in FREE freight shipping and may be subject to additional charges.

Customers are responsible for providing accurate information about the delivery location and any special delivery requirements. Freight carriers determine whether an address qualifies as commercial, residential, or limited access. Additional carrier charges resulting from the delivery location or requested services may be the customer's responsibility.

Some products—including wood flooring, treads, machines, tools, and other large or oversized products—may not qualify for FREE shipping. When applicable, shipping charges will be calculated based on the product's weight, dimensions, destination, and required delivery services.

Additional Shipping Information

Shipping to Hawaii and Alaska may take longer. Many items will still arrive within 2 days, but delivery may take up to 7 days.

For some international destinations, including Canada, we have a special section of products for which shipping can be calculated directly on our website. If you need a product that is not listed in this section, please contact us.

Shipping cutoff times vary, but we make every attempt to ship orders the same day when they are placed before noon Pacific Time on a standard weekday (Monday–Friday, excluding holidays). Same-day shipping means the order leaves our facility that day; it does not mean same-day delivery.

If you need confirmation that your order has shipped, order status can be found in the My Account section of our website or by emailing Sales@FloorMechanics.com or calling 1.800.372.5090.

Our standard carriers include, but are not limited to, FedEx Ground, UPS, USPS, and LTL freight carriers. We reserve the right to select the carrier and shipping method used for standard and FREE shipping. If you have questions about the carrier or shipping method that will be used for your order, please call 1.800.372.5090 or email Sales@FloorMechanics.com.

We operate three offices and shipping centers across the United States: Omaha, NE; Kearneysville, WV; and Sparks, NV. We ship products from the nearest available warehouse whenever possible. Products on the same order may originate from multiple warehouses and may not be delivered together or on the same day.

Our team makes every effort to notify customers of shipping delays related to product availability; however, we may not always be able to reach you before the shipping cutoff for the day. Check your order information and tracking numbers for shipment details, or contact us for additional information.

Express Shipping and Delivery Estimates

We offer express shipping options on most orders for an additional fee. Express delivery is not available to all destinations or for all products. Please contact us if you need to confirm eligibility.

Estimated arrival dates shown during checkout are subject to product availability, shipping cutoff times, carrier schedules, and other shipping policies. Once your order ships, you can use the tracking number provided to view the carrier's current estimated delivery date.

Our offices are closed on FedEx Ground holidays. You can view the FedEx holiday schedule here:

View the FedEx holiday schedule

Delivery dates and schedules are estimates and are not guaranteed. Carrier delays may occur due to weather, operational issues, or other circumstances outside our control.

There is no shipping credit or product discount available for orders shipped using a standard ground method that do not arrive within the estimated delivery timeframe. Express shipments delayed by the carrier for non-weather-related reasons may be eligible for a shipping credit. Please contact us for details.

P.O. Boxes

We ship a limited number of products to P.O. Boxes. Please contact us before ordering if you need to confirm whether a product can be shipped to a P.O. Box.

Additional Terms

All specials and promotions are limited to stock on hand. We reserve the right to limit quantities on promotional products.

We are not liable under any legal theory for consequential or incidental damages arising from shipping delays, system downtime, or for any loss, damage, or expense arising from product malfunction or defect. We expressly disclaim all warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer does not affect the terms of the manufacturer's warranty, if any. Other restrictions may apply.

Return Policy

Return Eligibility

You may return eligible new, unopened items within 30 days of delivery for a refund, subject to the terms of this Return Policy.

All returns require prior authorization from Floor Mechanics. Return authorization must be requested within 30 days of delivery. To request a return, email Sales@FloorMechanics.com or call 1.800.372.5090 with your order number and details about the product you would like to return. We will provide instructions for returning eligible merchandise.

Once a return is authorized, the product must be shipped promptly so that it reaches our Returns Processing Center within 10 days of authorization.

Return Shipping

If a return is not the result of an error by Floor Mechanics, the customer is responsible for the cost of shipping the merchandise back to our warehouse.

We recommend purchasing shipping insurance for your return. Merchandise that is lost or damaged during return shipping may not be eligible for a refund.

We do not provide prepaid return shipping labels for customer-choice returns.

If the return is the result of an error by Floor Mechanics, such as receiving an incorrect product, we will assist with the return in accordance with this policy.

FREE Shipping and Outbound Costs

FREE shipping means Floor Mechanics pays the carrier cost to ship an eligible order. When an order that received FREE or promotional shipping is returned, the actual outbound shipping cost incurred by Floor Mechanics will be deducted from the customer's refund.

This outbound cost deduction applies for reasons other than an error by Floor Mechanics, even if the original order showed a $0.00 shipping charge.

For example, if an eligible product was purchased for $150.00 with FREE shipping and Floor Mechanics paid the carrier $18.00 to deliver the product, the eligible refund would be $132.00, less any other applicable non-refundable charges.

Floor Mechanics will deduct the actual documented outbound shipping cost, rather than a standard restocking fee, for eligible returns subject to this provision.

If the return is the result of an error by Floor Mechanics, the standard outbound shipping deduction will not apply.

Other Non-Refundable Charges

Shipping and delivery services that have already been provided are non-refundable, except where otherwise applicable due to an error by Floor Mechanics.

These charges may include:

  • Expedited or express shipping
  • Shipping insurance
  • Signature delivery
  • Residential freight delivery
  • Liftgate service
  • Limited-access delivery
  • Inside delivery
  • Special delivery services
  • Other carrier or freight accessorial charges

Product Condition and Inspection

All returned products are inspected upon arrival.

To qualify for a refund, merchandise must be returned new, unopened, complete, and undamaged, including the original packaging and all applicable manuals, components, and accessories.

Products may not be eligible for a refund if:

  • The product or original packaging has been opened or damaged.
  • A factory seal has been broken.
  • Parts, accessories, manuals, warranty cards, or components are missing.
  • The product has been used, installed, altered, or damaged.
  • The product was sold as a special-order item.
  • The product was sold under terms that designated it as non-returnable.
  • The return does not meet the time requirements of this policy.

Merchandise returned in a condition that does not qualify for a refund may be made available for return to the customer. The customer will be responsible for the cost of shipping the merchandise back to them.

Refunds

Refunds are issued only after returned merchandise has been received, inspected, and determined to meet the requirements of this Return Policy.

For an eligible customer-choice return, the refund will generally consist of the eligible merchandise purchase price less the actual outbound shipping cost incurred by Floor Mechanics and any other applicable non-refundable shipping or delivery charges described in this policy.

Customers remain responsible for the cost of shipping the return to Floor Mechanics unless the return is the result of our error.

Special-Order Items

Special-order items cannot be returned.

Please contact us before ordering if you have questions about whether a product is considered a special-order or non-returnable item.

Order Cancellations After Shipment

An order cancellation received after an item has shipped—including a cancellation made on the same day the item ships—will be treated as a return and will be subject to the terms of this Return Policy.

Defective Products and Warranty

Products are covered by the applicable manufacturer's warranty against defects.

If an item appears to be defective within 15 days of the invoice date, please contact Floor Mechanics. We can assist with repair or exchange options in accordance with the manufacturer's warranty.

A defective-product or warranty claim may be handled differently from a voluntary customer return.

How to Request a Return

To request return authorization, email Sales@FloorMechanics.com or call 1.800.372.5090.

Please provide your order number and information about the product you would like to return. We will review the request and provide return instructions for eligible merchandise.