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Shipping & Returns

Return Policy

You may return new, unopened items within 30 days of delivery for a refund. We pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  

If you need to return an item, please email with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

All products are covered by the manufacturer's warranty against defects. If an item proves to be defective within 15 days of the date of your invoice, we can assist with the repair or exchange of that item for you, according to the terms of the manufacturer's warranty.

All returns require prior approval. You must ship the product so that it reaches our Returns Processing Center within 10 days after authorization. 

All returns are subject to a restocking fee of $10.00 plus either a fee per pound of product weight or 10% of the product cost for products weighing less than one pound. The per pound fee is $0.60 per pound for returns started 0 to 30 days after the order date and $0.90 per pound for returns started 31 to 60 days. Returns are not accepted for orders over 60 days old. Expedited shipping costs, special delivery fees, signature fees, shipping insurance or any other paid shipping on the original order will not be refunded.

Products must be returned to our warehouse at your cost. We recommend you purchase insurance for your return shipment, as damage products will not be refunded.

Products will be inspected on arrival. Products not in the original packaging, where the packaging or product is damaged, products with broken factory seals, products missing warranty cards, manuals, accessories, or components, products discounted and products that were special orders cannot be returned for a refund. 

Refunds will be issued after products are returned, inspected and deemed sellable as new. 

Return requests will not be accepted more than 30 days from the original purchase date. 

Items returned which arrive in damaged or opened status or after the allowable refund time frame will be returned to the buyer assuming buyer wants the product and is willing to pay return shipping.

Order cancellations which occur after an item has shipped (even if the order is cancelled the same day it is shipped) will be treated as a return subject to all the same terms described in this section.

Shipping Policy

FedEx Ground Shipping is FREE for all orders of $75.00 or more delivered to destinations in the continental U.S. Shipments to Alaska and Hawaii will be charged for shipping. Saturday Delivery is available to some destinations for an additional fee.

We deliver to most continental US destinations within 1-2 business days. Shipping cut off times vary, please see the shipping options provided on the checkout screen. It will provide you with the esitmated day of delivery and the shipping fee, if there is one.

If you need confirmation that your order shipped, order status can be found in the "My Account" section of the website, or by contacting us.

Our standard ground carrier is FedEx Ground. However, your order may ship via a different method, such as USPS, UPS or LTL. We reserve the right to select the carrier used for all ground shipments. If you have concerns about the ground carrier that will be used, please contact us.

We operate three offices and shipping centers across the US: Omaha, NE, Kearneysville, WV and Sparks, NV. We ship products from our nearest warehouse whenever possible. It is our policy to notify our customers of any delays in shipment related to product availability. Products on your order may originate from multiple warehouses and may not be delivered together, or on the same day. Check your packing slip for origin details, or contact us for more information.

A few of our products such as wood flooring, tools, videos, and non-waterborne products, shipping to destinations in the U.S. will be based on product weight and dimension.

We offer express shipping options on most orders for an additional fee. Express delivery is not available to all destinations or for all items. Eligibility can be confirmed by contacting us. Estimates of arrival date shown during the checkout process are subject to stock availability and our other shipping policies. Confirmation that your package is estimated to be delivered on your desired date can be confirmed by checking the "My Account" section of the website to insure all products were shipped, then by tracking your package to see the estimated delivery date.

Our offices are closed on all FedEx Holidays. Check the schedule here:

Delivery schedules are not guaranteed. FedEx has an on-time delivery rate of around 99%, but we do not drive the truck and are not responsible for their delays. There is no shipping credit or product discount available for orders shipped using a ground method that did not arrive on time. Express shipments that were delayed by the carrier for non-weather related reasons may be eligible for a shipping credit. Please contact us for details.

We do not ship to P.O. Boxes.

All specials and promotions are limited to stock on hand. We reserve the right to limit quantities on promotional products. We are not liable under any legal theory for consequential or incidental damages arising from shipping delays, system downtime, or for any loss, damage, or expense arising from product malfunction or defect. We expressly disclaim all warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer in no way affects the terms of the manufacturer's warranty, if any. Other restrictions may apply.